Bad Reviewed on Mar 27, 2019, 3:33 PM
Never ever have I received a car as dirty as this on the outside. I said to the 2 people accompanying me, that it would be impossible to detect a scratch in this condition and I said, that the car rental company would have to be very forgiving, given the condition, the vehicle was in. As it rained a lot during the 1st week, I was able to return the car in better condition, than it was at pickup, even though I was on the highway during the second week during dry weather. I was shocked, when the lady at the car rental told me, she had discovered a scratch and she wouldn’t be able to close the file. The car was mainly parked on the lot of my mom‘s house or at my parents in law. The scratch was miniature around the front light and would have been undetectable in the condition, that I got the car in. The lady took a picture and assured me, she would send me the picture, which I haven’t received yet. Even though, I would most likely be covered by the insurance, I have during all the years, that I have been renting cars never seen anything like that. This is absolutely unreasonable and I am still waiting on an update regarding the scratch. If the car rentals have to make money like that because they don’t get paid enough it is bad!