Paul Reviewed on Apr 27, 2019, 5:11 AM

Had a great experience with them. Car was clean and a good value.

pe1ngg Reviewed on Mar 16, 2019, 2:43 PM

After a previous experience with Goldcar Lanzarote, my experience with Hertz Tenerife was a relief. It is a pity that people started talking about insurance and upgrading at the counter, but they did not insist. when returning the vehicle everything was ok and they would terminate the contract, too bad I didn't get a paper confirmation, especially given my previous experience with Goldcar and incorrect credit card debits. But before I flew back to the Netherlands, the reservation of the deposit was already withdrawn, fine. Price at Hertz is higher, but also less hassle

Marie fachée Reviewed on Dec 19, 2019, 11:32 PM

Very bad experience. In addition to the endless wait, (only one person at the counter for fifty people queuing!), The discovery that the 500 euros deposit is immediately withdrawn, the explanations more than random on where to take possession of the car, (vague gesture of the hand: it is there ...) the very expeditious reception at the time of recovering the car, there were especially the problems at the time of the restitution at the airport of Tenerife North: the contract did not indicate any specific location; at the airport, no counter, no one knew Top car. After 1 hour of research by exploring all the levels of the airport, an employee of Autoreisen told me to go to the second floor of the parking lot without specifying that there was no counter. There, after 1/4 of research I found an Orlando driver who told me to leave the keys in a secret hiding place provided in a car parked there ..... what I did done. Jqui signaled to me the urgency of the emptying and 'now await the restitution of my 500 euros. If they are not returned to me quickly I will contact a consumer association, quite to consider other actions. I forgot to say that I was entitled, all the time of the rental, to various alarms (rings, blinkers) which signaled to me the urgency of the emptying and the revision ...