Sarah Reviewed on Jan 23, 2019, 7:39 PM

I went to the Thrifty counter and in fact my rental car was with Herzt, not a problem as it was at the same counter. Although I had bought the insurance from Allianz suggested on carrentals.com, the Herzt representative informed me it had no value in Tenerife and I would be driving with zero insurance. I therefore had to pay an extra $20 per day for insurance, doubling the cost of my rental car.

AndreasT Reviewed on Feb 23, 2019, 1:30 PM

Both the collection, as well as the issue, return and return transfer to the airport were very good

RoxanaMitra Reviewed on Dec 12, 2018, 1:06 PM

I'm very happy with the car rental. We were promptly picked up after our arrival at the airport with a shuttle bus and chauffeured to the rental office. The pickup was quick and uncomplicated and the car was in perfect condition. On the spot we were given a small map and explained how we drive best in the direction of our Airbnb. When returning the car, we were met very understanding when we reported a self-inflicted damage. The shuttle bus took us quickly to the airport so that the return trip went smoothly. All in all, I can only recommend Car del Mar!

Cclacla Reviewed on Jan 20, 2020, 8:34 AM

Tb no pressure for additional insurance. Vehicle in perfect condition and impeccable cleanliness. Vehicle return without pb. BUT the immediate debit of the deposit seems abnormal. I have not yet been able to verify that it has been re-credited.

Jeroen Straeten Reviewed on Jan 8, 2020, 10:40 AM

From friendly staff at the desk to a nice clean car to a smile when you deliver and to disturb the deposit (within 2 days) the whole experience went well

Pinkpanther Reviewed on Mar 2, 2020, 10:29 AM

I returned the car with the tank full. The person who handled the return nevertheless complained that the tank was not full because the fuel gauge on the Nissan Micra indicated this to them. I then asked to have this checked by a colleague who insisted that the tank was not full. This colleague was extremely rude, grabbed my head with both hands to pull him into the car so that I could see the fuel gauge from what he thought was the right perspective. What madness! Then I called the manager of the station - she confirmed the information and advised me to fill up the car at the nearby petrol station to save me the high fee that I would otherwise have to pay. At the petrol station the gas station attendant had trouble filling in petrol worth 1.13 euros - a clear proof that I was right and the tank was full! No excuse, impossible behavior! The staff at the takeover of the car, however, was friendly, but far too little. I waited 75 minutes in the queue in front of the counter! The car itself was new, I was the first tenant, everything was fine with the AUto

Sandrine Reviewed on Feb 28, 2020, 9:50 AM

Provider to recommend. Short waiting time at the departure counter, terms of delivery and return of the vehicle very fluid (quick, well organized, staff in number).