I called advantage when I landed in Puerto Rico I was told by a woman who answered the phone to wait a couple mins a “shuttle was sent my way” I waited almost an hour called again and told her it was me again that I was still waiting for the shuttle apparently she couldn’t hear me and hanged up. I called a 3rd,4th and maybe 5th time and got no answer I was at the airport for about an hour trying to figure out what to do because I got no answer from advantage. My kids were hot and hungry and crying so I called one of the shuttle companies who were passing by almost every 10 mins Charlie’s Car rental is the one you want to call not advantage. Very unprofessional!!!!

Overall great experience. Only negative and major issue with me is that the car had damage to the passenger rear door.

I had a minor issue and their staff was able to accommodate my needs and make sure I was happy. Thank you Jean Pierre for your awesome service.