Reviewed on Apr 10, 2019, 1:44 PM
On arrival, a beat had formed in the security area in front of the AVIS counter, nobody was waiting in the lobby. In the AVIS counter, 4 ladies were absent, 2 of them were idle. From the queue of waiting people would be sent forward. There one said these, one must first work off the long line in the security area. You should go for a coffee. Only after protests would finally be settled here. Nevertheless, the waiting time was about 1 hour, despite voucher. When assigning the rental car, the lady was very friendly and tried to speed things up. Conversation was only possible in English, which is a problem for older people; 50 years old school English. Nevertheless, that was also possible. The lady explained the location of the car, which was also known from previous stays. So the car was found easily in the level S2. It was a Citroen C 1 as booked. On inspection, it was found that the car on the front apron and all 4 corners had craters or dents. These were not noted in the transfer protocol. Since there was no AVIS employee in the underground car park, go back up to the ticket office and wait another 10 minutes. There, the friendly lady from earlier told me that someone was now available. So I went back down to level S2 and met another young lady, who later noted the damage in the handover protocol. As described, all very understanding and friendly. Since I myself drive Citroen C3 privately, the operation was no problem for me, except for the unlocking of the fuel filler flap, which I did not find at the gas station. But there was help from the shell service. After refueling, I realized that all four tires were, we would say "gone". The rental car had a mileage of about 38500 kilometers and will probably soon be discarded, as well as the clutch already "rubbelte", ie rental to the point of departure even at the expense of security. After all, I drove the car with caution for the three weeks, because with the worn-out tires, this is probably a more common logistics problem. Many will not notice, but I was until my retirement 42 years police officer.