frustrated123 Reviewed on Nov 29, 2017, 5:29 PM
After making the rental reservation, the car rental would not allow me to rent the car because I only had a debit card and was not on military orders. This was an emergency back up due to car issues, otherwise I would not have had to rent a car. I ended up spending over 7 hours on the day before Thanksgiving trying to find a company that would rent a car to me--I'm an active duty Marine, trying to get home to my family, had money in the account the debit card pulled from. But you penalized me because I'm 22 and have no credit card. Our country trusts me to help protect as military police, but you insisted on jumping through ridiculous hoops as trying to track down referrals and having my commanding officer write that I was on leave (like he's even available the night before thanksgiving) and would not rent to me. Ridiculous! Oh, and by the time I was able to find a car even left(in a military base city), I ended up paying over DOUBLE the fee that I had reserved the car for through you.