Jordan Williamson Reviewed on Apr 30, 2018, 4:24 PM
I am 24 years old and rented a car with my 28 y/o husband for vacation at the Louisville Airport. I called to confirm I could pick the car up, they answered yes and nothing else was said. I get there to pick it up and lady at the counter took my ID and card. Ran my card over 3 times for a balance of $510 without even telling me the amount. My limit is only $500. She ran it several times and I told her it was only supposed to be $250 and continued to run my card. They put a hold of my card because they thought it was being stolen due to this rude, incompetent woman. Then she says it wont hold you reservation and once again I said why? She said my card wasn't accepted and I asked how much she ran it for (the 3rd time asking) she replied $510 once again I repeated I DO NOT HAVE THAT KIND OF LIMIT MY RESERVATION WAS FOR $250. Then come to find out they charged me an extra $30 a day because I'm under $25. Do not go to Louisville Airport, I shot over and got a car from Thrifty and a million times better, service and price. Best thing, THEY ACTUALLY TELL YOU THE AMOUNT BEFORET THEY RUN YOUR CARD.
Jayeburna Reviewed on Apr 25, 2018, 5:01 PM
On my initial day I went to pick up there was a $35 hold to be placed on my account in addition to the prics.Even though I I had a credit card. So I waited and went the next day even though it put me a day behind. Well now even though there was no hold, there was additional.charges that were not displayed in the initial reservation. I used carrentals.com and Avis notneven a month ago and neither of these thjngs happened. So Im.disappointed and confused.
Charrell Reviewed on Apr 17, 2018, 3:42 AM
The rep was very friendly and there was minimal wait time picking up and dropping off