Elizabeth Reviewed on Apr 24, 2019, 12:45 AM
I arrived to pick up my car and the staff told me they didn't have it & were offering me an SUV triple the price of my rental... The deposit was ridiculous as well. When I said no he wanted to give me a Jetta again a lot more expensive than what I rented. He was telling me I had to purchase insurance through them that the on- line option did not count with them. Overall it was a bad experience the staff must get commission to be trying to make more money on rentals. I am glad I had family there that could help me out since I did not get the rental, as a result of their corrupt changes!
Juan Reviewed on Mar 4, 2019, 3:44 AM
I prebooked rental insurance through CarRentals, but when I arrived at their counter they insisted that the insurance I had would not suffice there needs and as a result would need to get a supplemental policy from their company before I was able to drive off with a car.
Alex Reviewed on Jan 16, 2019, 2:33 AM
The pick up service from the airport and transferring us to the car was excellent. But Mexico City had a strike that the gas stations were all closed, and we could not fill up the tank. The Hertz company not only charged us for gas but a severe penalty which wasn't our fault