LAW11 Reviewed on May 21, 2018, 5:29 PM
Worst car rental I have ever had.. Not the price advertised ..no one at the airport..car did not work well and then broke down and had to pay to have it checked..no one to check me out at 6 AM drop off so I left it..it would not start anyway..and had to walk to the terminal with 2 big bags.
Dave Peper Reviewed on Apr 3, 2018, 7:44 PM
From the minute I walked in, everyone was terrific. The first card didn't work, your person handled it with grace. We rented a VW, which was a fabulous vehicle. My quote for the week, from CarRental.com, was $56.00 for the week. It was like $4.79 per day. When we checked the car back in, after only 6 days, the charge was $449.00 for the week. Can you explain this to me please?
Robert B. Reviewed on Nov 27, 2017, 6:33 PM
Upon arrival in Merida there wasn't a Budge counter, we asked for help and they told us there is a rep outside on the sidewalk, sure enough we walked outside and there was a Budget rep, in uniform holding a Budget sign. He immediately got his bus/very large van and drove us the 30 seconds to the Budget office, so far EXCELLENT service. The clerk at the counter kept trying to upsell the insurance, typical stuff. Overall so far so good. But then the car (their only car) was given to us, an old dirty VW Vento. We reserved a full size and we thought maybe the Vento is now a full size except on the back of the car was a Budget sticker and next to that another sticker that said MID. Oh well, it's a car. The car was dirty and had no options except a/c; roll down windows, no power mirrors and a lot of scratches on all four corners of the car, overall just a very basic car, but it ran fine, no problems at all. Upon return the customer service rep was a very very nice older woman who was as nice and professional as could be.