MaureenHK Reviewed on Jun 27, 2018, 9:44 PM
All OK - pick up did take some time but paperwork was fast, car well maintained and drop off easy at Chania
Chris78 Reviewed on May 21, 2018, 1:53 AM
Although it was already very late (around 11 pm), the office in the airport building in Heraklion was still open and there were no extra fees for the late pickup. The staff was very friendly and the keys were handed over quickly. However, what really bothered me was the fact that I was unable to inspect the car for possible previous damage before signing the lease. Although I warned the employee that I needed to check the vehicle for damage before signing, he said the car was OK and I could sign it. So I was very reluctant to confirm the damage by signing on the lease. Arriving at the unlit parking lot a few hundred yards away, I examined the soiled car (it had rained earlier) in the dark with a flashlight on existing damage and lo and behold, there were a few damages. So I drove the car in front of the airport building. This is actually prohibited, impossible during the day and only feasible because of the late hour. Only now did the colleague inspect the vehicle with me and document the damage on a new log. The following holidays I was very happy with the car (general condition, cleanliness, even clean windows, working wipers, fire extinguishers, all top). The vehicle delivery was a little further away from the airport (about 700 m). You will be taken to the airport by shuttle bus. All this went very quickly. Conclusion: car in order, trouble-free vehicle delivery, fair tank control, but difficult documentation of previous damage to the vehicle
Matze Reviewed on Apr 9, 2018, 7:03 PM
My budget experience was great. Car very clean and minor damage were recorded together. Staff very accommodating.