TBone 193 Reviewed on May 31, 2018, 4:16 PM

My experience was great. The young lady at the counter allowed me to look at several van and did not just make that decision for me. She was very helpful in telling us the features of the vehicle since she knew we would be traveling for about 15 hours.

Ms COCO Reviewed on May 29, 2018, 6:56 PM

My confirmation number 29702851US3 was suppose to be for a midsize car with a total including taxes of $96.92. At arrival I was offered a Ford Fiesta ( a downgrade) because they were all out of midsize vechiles! Upon me voiceing my displeasure the person made a phone call and got approval to give me a Mustang , which is what she should have done in the first place! Who downgrades a customer and increases their rate from the original rate that the printed confirmation states? I picked up the car between 2-3 pm (p/u was for 3:00p.m.) and I returned it at appx. 12:30pm and it was due back at 3:00. I was informed by the clerk on duty (she was very rude and unprofessional in her tone and body language) in the garage (NOT BRITTANI) that I incurred additional charges becasuse I brought the car back early! What...I've heard of such a thing for a couple of hours late but NOT FOR RETURNING EARLY! The return clerk was totally unprofessional in my opinion, as a former flight attendant I know good/great customer service and I did not experience it from the clerks that helped me with my p/u and reutrn! The counter person (that was training or in training) at pick up, informed me that taxes were not included when I disputed my confirmed total charge of $96.92! I do believe she did not know/understand what she was talking about! Why was there a difference in what I was charged and what my confirmation stated in black and white, I don't understand and I have informed my credit union that I am disputing the difference in the charges! Upon arrival at the counter I asked and informed them that I would be driving to Nashville and I asked if the car had UNLIMITED MILEAGE! I was told yes, however upon my return the rude , unprofessional clerk was so busy trying to tell me I had these additional charges that I still today am adamantly dispute and she questioned my mileage on the vechicle which I didn't understand! I can be reached at 323 466-2066 (M-F 8-2 pst) to discuss this matter over the phone! I am very disappointed that I have not been able to find a contact number to contact someone at carrentals.com customer service department. I use you all of the time but after this unpleasant experience I'm not sure about any future boolkings. My credit card was charged $300 at the time of pick up and when I turned the car in on May 28th, my rental was processed under and I was given a receipt under the name of Judy Vandergrift receipt was for $270.30 ...which I am assuming was the driver before me that smoked iun the vechicle! Because I complained to Brittani as soon as I got in the car. She offered to change me to a blue one but it wads DIRTIER than the one I was given! The car had not been cleaned! I need a correct receipt faxed to me @ 323 466-2717 ASAP please. And I need to know exactly what was charged to my debit card.! Regards, Verronica A. Sance