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geneve apt secteur france rue de geneve

Average Pick-Up time: 0-10 minutes

8.0 Out of 10 (14 Reviews)

5.0 out of 5.0 4.0 out of 5.0

Jeff Reviewed on Jul 4, 2019, 1:41 AM

The car ran great. Pick up was easy once we understood the car was in the French side of the Geneva airport. How about stating this fact and giving directions or map of airport on the rental reservation confirmation documentation you receive in your Email. Some signage on the Swiss side would be nice as the rental signs all point to the Swiss rentals. When renting, the check out agent said that all I would need to do is input the address on the documentation into the GPS to get back to the car return. One address was not recognized in the car GPS or on Google maps. The other address says you arrived at your destination when you just cross the Border near Furney Voltaire. Try it. Wander around for yourself. Stressful. How about a sign by the left hand turn just over the border saying Car Rental Return on the road to the French side of the airport. Did you ever think to program the return address into the Home catagory in the car GPS. The agent can then state, Just press the home button in Favorites to get back to the Rental return address. The employee in the parking lot could perhaps stop talking to his girlfriend on the cell phone and check this on all the cars, maybe even set the proper language up for the nationality of the renter. You know, it's strange GPS, set in a language you can't read. The point of this is to make suggestions to make the Customer experience exceptional. In regards to exceptional, the car was clean, brand new, and very nice to drive. The rental agent was very helpful in all other aspects of the car rental. Thank You

5.0 out of 5.0 4.0 out of 5.0

Ebrahim Reviewed on Apr 1, 2019, 4:16 PM

Efficient car rental. Easy check in. Clean new car. Great little opel

5.0 out of 5.0 5.0 out of 5.0

Fab85 Reviewed on Mar 4, 2019, 8:17 PM

Super nice staff, listening who exudes confidence.

arrival hall french side

Average Pick-Up time: >60 minutes

7.4 Out of 10 (16 Reviews)

5.0 out of 5.0 1.0 out of 5.0

Chris Reviewed on Jan 4, 2020, 1:01 PM

More than an hour to collect the car and child seat invoice 2 times. Still waiting for my refund

5.0 out of 5.0 3.0 out of 5.0

Jao Reviewed on Nov 16, 2019, 12:33 PM

My experience with Europcar / Keddy has been mixed. There was no one to deliver the car. The car was unpleasantly damaged (left rear door depressed). A first for someone who has regularly rented cars for a long time.

5.0 out of 5.0 4.0 out of 5.0

jeff Reviewed on Nov 15, 2019, 10:11 AM

no problem with Keddy, but you have to know that it's Europcar that manages this brand ... it helps to find the right counter! And the place of restitution at the airport of Geneva French side is always a galley to find but this is not the fault of the car rental company.

geneve airport secteur france

Average Pick-Up time: 0-10 minutes

6.6 Out of 10 (41 Reviews)

5.0 out of 5.0 1.0 out of 5.0

Elo972 Reviewed on Mar 9, 2020, 10:59 AM

Just for a credit card that was in my name but not my first name

5.0 out of 5.0 1.0 out of 5.0

Moos Reviewed on Mar 1, 2020, 3:29 PM

We could not find where to return, people at the office were not helpfull at all. We almost missed our flight because of them

5.0 out of 5.0 5.0 out of 5.0

Paul-Henri Arni Reviewed on Jan 7, 2020, 10:49 AM

The car was in pefect condition. One advice to improve your service: include, on the reservation page, an option to select winter tyres. To travel to the mountains, I had to upgrade my car and pay more because this option was not available on the webpage.

aeroport geneve cointrin secteur francais

Average Pick-Up time: 31-40 minutes

6.5 Out of 10 (29 Reviews)

5.0 out of 5.0 3.0 out of 5.0

Sans Reviewed on Oct 17, 2019, 9:03 AM

No advice at the start - Very anonymous return and impossibility of knowing if everything was ok in order to benefit from a return reception - Legal and financial insecurity

5.0 out of 5.0 3.0 out of 5.0

Fred Reviewed on Sep 11, 2019, 8:33 AM

The vehicles windscreen washer did not work which made driving in misty conditions difficult, we had to stop to add coolant fluid to the car as it was totally empty and the one tyre was deflated. Not a very good experience

5.0 out of 5.0 1.0 out of 5.0

Poter12 Reviewed on Aug 15, 2019, 8:05 PM

Set zero when I arrive at the airport must take a taxy I pay 50 franc por go besides side not that we could not go to Geneva airport I am at Hertz he cancels the reservation without any charge. I do not know how to make a communication with you I send you many emails but I never answer. My reservation number. J1201541138 I DO NOT CONTRACT AND THEY SAYS THAT NO FEES I WILL PAID

aeroport de cointrin french side

Average Pick-Up time: 11-20 minutes

6.4 Out of 10 (14 Reviews)

5.0 out of 5.0 2.0 out of 5.0

SAM Reviewed on Feb 23, 2020, 3:55 PM

The person who received me automatically told me that I did not reserve a vehicle with snow tires (which I thought I had done), and told me that I did not take any cover and that I paid 99 € or I paid 130 € ... I am sure I took a cover for the deductible and indeed it does not appear on my booking confirmation ... however why did I pay 30 € more j would like to understand this difference ... ???? 3 months ago I booked through you in Dallas Texas and no worries but there I am not happy and the reception of Thrifty very average Also the car had a noise on the left rear window as if a window open or it was well closed ....

5.0 out of 5.0 4.0 out of 5.0

Nicolas P Reviewed on Feb 22, 2020, 4:40 PM

For this first time in Geneva I took 2 hours to find the hertz rental agency. I called the service but the help provided was not effective, the agent not being on site. Apart from this unpleasant moment to go through the airport with my two children and my suitcases, once at the reception, nothing to say. If there is one thing to improve, it is the description of the place, the address, an email with a map it costs nothing. Especially in Geneva with borders. Now that I know this will not be a problem for me. Best regards

5.0 out of 5.0 1.0 out of 5.0

alain Reviewed on Feb 3, 2020, 3:05 PM

Deplorable experience! I reserved a vehicle at Geneva airport for 4 days at the price of € 102 with Thrifty. Arrived at the Thrifty counter I am greeted by a Hertz employee who offers me a vehicle fitted with snow tires for a TOTAL of € 168, which I accepted. I made it clear that this took into account the € 102 that I had already paid, which was confirmed to me. In fact I end up with a total bill of 270 €! When I call Hertz customer service, it indicates that I am not concerned since it involves contacting Thrifty ... of the Hertz Group! basically get by! I therefore request reimbursement of the € 102 initially paid upon booking

We collected 376 reviews in total for all stations in Geneva, Switzerland with an average score of 8.0/10.
Please be aware that some of these reviews may have been translated automatically into English.

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Avis car rental locations in Geneva
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Keddy car rental locations in Geneva
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Budget car rental locations in Geneva
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Hertz car rental locations in Geneva
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Thrifty car rental locations in Geneva
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