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ave. paseo de la reforma 231

Average Pick-Up time: 21-30 minutes

8.0 Out of 10 (1 Review)

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Glj Reviewed on Feb 18, 2019, 9:12 AM

Excellent hospitality and advice at the time of pick-up and return. The car was clean but had already lived well (shock absorbers and filters to see again!).

mexico city airport, dif, mx in terminal, intl gate local 9

Average Pick-Up time: 31-40 minutes

4.0 Out of 10 (4 Reviews)

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Michael Reviewed on Jan 7, 2019, 11:48 PM

On December 21st, my family arrived at Mexico City International Airport and proceeded to the Thrifty Car Rental kiosk located at the International terminal to pick up our minivan rental. The reservation was made through CarRentals.com for a Chrysler Town (or equivalent) Mini Van. Upon arrival at the kiosk, the Thrifty representative looked up our reservation and arranged for a van to take us to the offsite car rental location. Upon arrival at the Thrifty Car Rental location, we were presented with a mini van in poor condition (scratches on all sides, interior well-worn with holes in seats) and high mileage (80K+ miles). In addition, the fuel level was only at ¼ of a tank, which meant that we would need to fill up with gas shortly after arrival from a long, delayed trip. When I pointed out that the fuel tank was almost empty, I was told to “bring it back at the same level” to avoid any charges. The biggest red flag, however, was the extremely high amount of pesos stated on our rental contract for the Mini Van and an insurance charge, for which we already paid through CarRentals.com. Also curious was that the contract was with Dollar, not Thrifty. When I showed the representative my confirmation showing it was made for Thrifty, he said the Dollar and Thrifty are the same company at this location and not to worry about it, saying “it’s the same”. When I inquired about the peso amount, the representative simply said “it’s the local amount. You will be charged this” and pointed to my CarRentals.com sheet showing $1,073.52. With three tired young children, including a baby, we decided to believe what he says and take the Mini Van as-is. And, thankfully, the vehicle ran with no problems during our trip. Upon our return on January 1st, a gentleman named Pablo was working the desk (he is pictured at the Dollar counter in the second picture attached). The location was quite busy when we arrived and we waited for about 20 minutes before Pablo took the inspection paperwork from another gentleman and started processing it. Pablo then came over to me and told me that he will charge us $420 pesos for fuel! He said we returned it with less gas than at pickup (which, by the way, is nearly impossible without running out of gas). When I told him it simply isn’t true, that we were given the Mini Van with only ¼ tank, he refused to give us a ride to the airport until we signed a credit card charge. He also wanted to me to sign for $37,000 pesos for the rental! When I told him, again, this seems way too high, and that insurance was pre-paid, he told me that’s the “local price”. I told him I cannot sign the credit card slips because they are not part of the CarRentals.com confirmation and agreement I have with Thrifty. He stood his ground and refused to let the van driver take us to the airport, even after we told him he is going to cause us to miss our flight. At this point we had to make a choice to continue fighting this and risk missing our flight or signing two fraudulent credit cards slips in order to make our flight. We felt like we were being held hostage. When we returned home, I looked at our credit card bill and sure enough there is a charge for $1,887.26 from Dollar Car Rental!!! What happened to us at this location is unacceptable. I am currently disputing the charge from this center, which is a pain itself. The amount of time taken and stress this event has caused for me and my wife is unparalleled in any of our travel experiences. BEWARE!! SHOP ELSEWHERE!

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Unhappy Reviewed on Oct 10, 2018, 4:43 PM

Colossal waste of time and energy. They didn't have the car I reserved, or even anything in that category. I reserved a 9-seat SUV to carry a film crew; Thrifty offered a RAV4 (uselessly small) or an 11-seat van (no ability to drive on dirt roads). They couldn't be bothered to check if any of their other branches had an alternative, and disinterestedly suggested that I walk to the other providers in the airport in case they could help out with a last-minute car (which inevitably cost much more than my original reservation). Hugely frustrating and expensive. I will do my best to never use Thrifty or Carrentals.com again. Thanks for nothing.

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Ron45 Reviewed on Aug 6, 2018, 6:50 PM

Thrifty does not accept 3rd party liability from my own insurance. Even though I pre-purchased collision coverage via Global Alliance, I was forced to pay 3rd party liability insurance via Thrifty for an additional $100 dollars! I do not recommend Thrifty as other car-rental agencies do not require this additional coverage.

julio verne 3, campos eliseos

Average Pick-Up time: 21-30 minutes

2.0 Out of 10 (1 Review)

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Ron45 Reviewed on Sep 4, 2018, 4:16 PM

The total amount for the rental was 3 times more...

paseo de la reforma 325

Average Pick-Up time: >60 minutes

2.0 Out of 10 (2 Reviews)

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Mao Reviewed on Nov 4, 2019, 4:53 PM

Before click confirm in CarRentals.com I called to the Front Desk of Alamo at +52 55 5207 5195 and asked them if it was okay to make a reservation with less than 2 hours for that moment? And Alejandro said yes, it's okay. Then I made the reservation, but when I went to pick up the car, Fernando said, they had no vehicles, and my reservation was subject to availability, which, at least in the regular letters I never found this disclaimer, someone will say it was in the disclaimer (very small letters for sure). He said no Alejandro works there, I called the number in front of him, he picked up the call =) and I said, that's the number I called, and someone from here at 10:10 AM (Oct, 30) picked up my call and said it was okay. He had no customer service attitude, or maybe because of my frustration about the car not being available, and the subject to availability condition, I was not happy.

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Julie Reviewed on Aug 15, 2019, 1:29 AM

A had a problem with my oick up because i pay for the insurece from Allianz and Alamo did not accept it, I spend aproximadly 1 hour becuase they refuse to give me the car until i pay the insurance with them. I addition, in the web page the rental fee was $2 and I have a charge in my Credit Card for $7.74, $5 more. I spect to have better experience but I can tell that I will never rent a car with you.

avpaseo de la reforma 208 local a

Average Pick-Up time: 51-60 minutes

2.0 Out of 10 (1 Review)

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Michael Reviewed on Apr 8, 2019, 6:24 PM

Picked up my car at DF reforma branch. The car I booked was not available and I had to pay for a more expensive car - plus I was forced to take an insurance (even through I have my own). Ended up paying 4 times (!) the original price. Car was in terrible condition, staff was incredibly rude and waiting time was very long. And the cherry on the icing: when I wanted to return the car at 10 pm, the branch was closed - even though I booked the car until 11 pm with drop off at the same branch. Stay away from this place.

We collected 9 reviews in total for all stations in Chapultepec, Mexico City, Mexico with an average score of 3.6/10.
Please be aware that some of these reviews may have been translated automatically into English.

Where is Chapultepec?

Welcome to Chapultepec. Before you start your adventure, it's handy to know some basic facts about where you're going. So pull out your map, grab a highlighter and let's get started.

One of the coolest things about going on a road trip is that you get to come across loads of new people. So while you're staying in Chapultepec, why not venture out of town in your rental car and acquaint yourself with a few of the other 12,294,200 individuals who call Mexico City their home?

What are the major attractions in Chapultepec?

If your trip to Chapultepec is all sorted out but your itinerary is looking a bit empty, we can give you a helping hand.

Leave that rental car in the hotel parking lot and use those legs. Not far from this neighborhood's center, ISKCON Mexico City (Hare Krishna Temple) is worth a visit. More adventure is waiting for you at Mocel Hospital and Luis Barragan House and Studio, which are also close at hand.

What are the best road trip destinations near Chapultepec?

During your stay, it makes sense to check out nearby Cuauhtemoc. Miguel Hidalgo is another place that's worth checking out. Want to discover the delights of Cuauhtemoc first? It's located 2 miles from Chapultepec. Alternatively, Miguel Hidalgo is 2 miles away.

Where are the best convention centers near Chapultepec?

If you plan to do some serious business networking in the convention centers of Chapultepec, it'd be good to secure a rental car. That way, you can go for a spin, take a look at some surrounding attractions and be sure that you'll get to your event on time. You'll most likely be heading to one of these buildings:

  • Centro Citibanamex Convention Center (3 miles away).
  • Expo Santa Fe Mexico (6 miles away).

What kind of rental car should I get for Chapultepec?

Slide behind the wheel of an intermediate car and experience the best of Mexico City with friends or family. These vehicles offer ample leg space and a sizeable trunk that will fit all your gear. They have great gas mileage, so you can easily drive the 4 miles between Chapultepec and downtown Mexico City (and beyond!) without hurting your bank balance. But if you're in the mood to splash out on your vacation, why not choose a premium car? All those cool extra features, such as stylish leather seats and advanced audio systems, will ensure you have an incredible driving experience.

Should I get a luxury rental car in Chapultepec?

For some people, owning a prestige vehicle is little more than a lofty dream. But renting the car of your dreams is well within your grasp! Picture yourself cruising into town in a fancy convertible, even if it's only for a little while. Or perhaps all you're chasing is a budget ride to bring you safely from A to B. Extravagant or economical? Whatever you decide, there's a rental car to suit your style in Chapultepec.

National car rental locations in Chapultepec
1 location
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Thrifty car rental locations in Chapultepec
1 location
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Hertz car rental locations in Chapultepec
1 location
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Alamo car rental locations in Chapultepec
1 location
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Europcar car rental locations in Chapultepec
1 location
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