samuel Reviewed on Feb 1, 2020, 4:59 PM

they did not have the car that was promised, they gave me and old car with problems. and tried to make me pay for ins. 700 plus dollars when i had paid for the ins. with a 3rd party that i had no idea that it was part of the company.

Lawerence Reviewed on Feb 29, 2020, 4:41 PM

It was the worst car rental experience I've ever had. We were asked to pay a BRIBE when giving back the car. Europcar was 1h late with preparing our rental. Not wanting to wait any longer, we were given a dirty car (inside and out). We were then told that we will be charged an additional fee because we wanted to give back the car 2-3h later than scheduled (even though we were given the car late). The worst part, however, took place when we returned the car to the rental agency. We rented the car only for 3 days (2 nights), drove only on highways and stored a car in a closed garden where there were no other cars and no people. When we arrived to the agency, we got busy with taking our stuff from the car. Meanwhile the rental service man started to inspect the car. He was walking around the car checking it. We were at the back, taking out things from the trunk. He was at the front. I saw him touching the car here and there, but I wasn't bothered by it, because we were giving back the car dirty (as received) and thus, thought he was just checking whether smudges of dirt were really just dirt (not scratches). After a while he called us to the front of the car and showed us a massive, weird looking scratch (not as though we brushed up against something - it was massive, in an M shape). We were very surprised and could not figure out when it would have happened. We were upset that we would have to pay a fine, but that's life. But that was only the beginning. The guy typed on 'google translate' on the phone that 'he can help us'. At first, we didn't get what he meant, so I typed back asking how he can help us. He typed back that the office will charge us 400USD, but he can help us and take it somewhere to repair for just 150USD. We knew right away, that he scratched the car and was asking us for a BRIBE. We made a mistake that we did not inspect the car together with him. We told him out loud and in English - no and that we will pay at the office the full amount. We have a recording of much of this interaction from a phone. He then asked us how much we want but that it should be quiet and agree on it in silence (some other people were approaching and I was reading everything he typed on the phone out lout to my friend). I told the guy that we are not interested and prefer to pay at the office. The other client was already next to us listening to our conversation. The service guy looked scared, handed us the rental sheet. We walked away. After a while the guy caught up with us telling: no problem, I didn't mark the scratch on the 'rental sheet', you don't need to say at the office. We settled our regular bill at the agency, super stressed what will happen about the whole thing. We then asked for a statement saying that we don't owe the agency anything and as we were leaving, told the supervisor she has a problem at the back operation and that the guy wanted a bribe from us.

Jim Reviewed on Nov 12, 2018, 5:29 PM

My reservation indicates I could pick up at a city location that apparently has been closed for awhile now. I had to take a cab to the airport, which cost me valuable time on my vacation.

J Reviewed on Nov 12, 2019, 4:40 PM

Horrible experience! Booked online & when went to pickup the vehicle they kept trying to add surcharges! Lady working at the counter had decent English + patience & do NOT blame her as she was following company guidelines (she kept calling her manager). 1) booked eco-car & was told I would have to pay $10USD/per day extra. Reason given we don't have this car. You then will pay for a standard-size, which I disagreed as I booked a vehicle & if they didnt have it, then they are responsible for the price difference. 2) was told a 1500RD fee would be placed since I didnt book directly. This is to cover insurance which I stated I had as i chose this option when booking (sidenote: email was sent from Alliant stating how carrentals will try to get you to buy their insurance as well & to show the insurance email confirmation as proof). I showed + emailed it to them (Sheraton Hotel location) as I assume she was sending this to her boss she was speaking to over the phone. 2b) then I was told it would be 1000RD fee ... that I might get back once the car is safely returned. Misconception perhaps of using the word might but I asked for a document about this fee to explain it better, yet she said there is none, you just pay it. NOPE 3) finally, i had the price breakdown from booking online & then it was a min.of 10USD more because of taxes whereas I showed how the taxes were already calculated into the rental price & was getting double-charged since it was the exact same (HST, tourist fee, etc.) Overall, I feel because I booked online & gotten a better rate, they were trying to reclaim those wages!!! I do NOT blame the lady working the desk because she was following orders & my spanish is none existent in this matter. I DID NOT RENT FROM HERE based on these hidden charges where no documents could be provided