Jeffb Reviewed on Oct 4, 2017, 3:56 AM

I have booked rental cars from Avis many times and as always the vehicle and the service was faultless

Victoria Reviewed on Dec 27, 2018, 4:57 PM

We picked up the car late and they had already given it to another customer. Yet they charged us for a luxury car we had ordered and gave us a Ford. Plus charged us for the additional time - this is double dipping. We were furious but had no option but to take the ford as every hire car in Copenhagen was gone. The manager kept absolving himself of any blame or ability to help us as the booking was not direct. He even claimed he had no contact details for us. It’s been a very poor experience booking through a third party and we are let down, out of pocket and humiliated by the experience.

Dadoo Reviewed on Nov 7, 2018, 5:51 PM

Apart from the reception and the very cold and distant contact at the Copenhagen office, everything else went very well. Good car.

Jesper Reviewed on Feb 19, 2019, 10:24 AM

Called in advance to their Danish customer service center, just to check up on some insurance details. Everything was okay. No comments on the booking I had made what so ever. At pick up, I was told, that the booking was invalid. I was offered another rental at a price almost 3 times my booking. I was in need of the car, so I had no other option than to accept their deal.