Mark Reviewed on Feb 27, 2020, 1:06 PM

I was skeptical, I don't understand the business model because they reserved a car for me, but I didn't pay til i got there. Anyways, I checked with Budget ahead of time that time reservation was the real deal, and it was. Sure enough, I got to St Croix, went straight to the desk and signed out the Jeep and used it for a week for a good price - $475 or so. Happy customer here

GotPoorValue Reviewed on Apr 28, 2019, 4:34 PM

I started with carrentals.com, which showed me the Budget Rental Car price and possible car, an Audi A3. After selecting that choice, I was transferred to the Budget web site. That site said the car would be a Mitsubish Lancer or equivalent. When I picked up the car, it was a beat up Toyota Corolla. I asked the Budget agent about an Audi or Mitsubishi and she said that Budget on the island has never had an Audi or Mitsubishi. I understand that rental company assets can vary from location to location and that a representative car is considered a fair way to express the quality differences in the cars available. But in no way is an Audi A3 comparable to Toyota Corolla. I fault carrentals.com for their representation of perhaps the best car in the classification. I fault Budget for displaying a Mitsubishi when that location doesn't have the brand. Budget should know what assets they have that are on an island. I blame Budget for renting a vehicle with numerous scratches and dents on every surface of the car. The tire pressure sensors were broken, but the agent said that if there was a tire trouble, they would come out and change the tire for free. Fortunately, we had no such trouble. All-in-all, the car got us around the island for the week that we rented.

Sam Reviewed on Apr 17, 2019, 8:12 PM

We got a flat tire and were able to get it patched and back on the road within a few minutes.

Bud Reviewed on Feb 19, 2019, 9:33 PM

Had a problem with pu in thatour flight was delayed a day. We thought we could still make it in but in flight realized we were not going to make it. After calling and explaining to a very rude employee we received an email saying they got us a car. None xof the people we spoke with either on the phone or in person were friendly or helpful.

Ron45 Reviewed on Aug 26, 2018, 4:34 PM

They gave us a car very damaged in the inside and the outside. Besides that everything was perfect and fast. We never knew that we could have pick up the car at the airport or that someone could pick us up and take us to the pick up location. They should specify that because we spend $20 on a taxi for nothing