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L'Aquila Car Rentals

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l aquila graziani via s g dell addolorata 25

Average Pick-Up time: 0-10 minutes

8.0 Out of 10 (2 Reviews)

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5.0 out of 5.0 5.0 out of 5.0

JeanneP Reviewed on Apr 19, 2018, 4:36 PM

On line reservations were easy, the gentleman at the desk was helpful, check in was easy also

5.0 out of 5.0 3.0 out of 5.0

G Lai Reviewed on Nov 1, 2017, 2:39 PM

The car I had booked - a Hyundai Tucson - was not available and I was given a 2017 Suzuki Vitara instead. Was told it is in the same class as the Hyundai. Upon starting up the engine, the onboard computer returned a message THE SYSTEM IS LOCKED. PLEASE CONTACT YOUR DEALER. As there were no other cars at the Avis / Budget Marble Arch branch, the representative sent me to Avis at Semley Place, Victoria Station for a car exchange. Inevitably this meant that my drive out of London to head north was delayed by more than an hour. The consolation was the courteous service of both Avis representatives at both the Marble Arch branch and Semley Place Victoria Station, plus an excellent replacement being a 2017 Mercedes C200.

strada statale 17, laquila

Average Pick-Up time: 11-20 minutes

6.7 Out of 10 (3 Reviews)

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Theodora Tsatsos Reviewed on Apr 3, 2018, 4:11 AM

I made the reservation through Carrentals and the pickup was 10 am. My ride to the rental place had to be about 40 minutes earlier so I tried to change the reservation time to 9 am, a few days in advance, but there was no editing option available, so I called Elite Truck Rental directly and explained the problem. I did not receive any offers nor assistance to help me change the rental time, and when I asked if it would be a problem to come about 45 minutes earlier, I was told 'It shouldn't be a problem, as long as the car is available'. I then asked 'Well what's the likelihood of a car not being available?' and the answer was 'It shouldn't be a problem'. I got there at 9:15am, as I stated, introduced myself and stated that 'I spoke to a nice young lady on the phone where I would be arriving a little early'. She immediately said 'We don't have any cars here. and I said IF the car is available'. Although that was true, she also responded 'It shouldn't be a problem when I asked the likelihood of a car not being available'. She also did not offer any assistance to change the reservation when I called, and didn't offer any assistance at the point in time either. I now had a serious problem because I had to be at my business within the next hour with no ride and no rental car. I also had several appointments afterwards that impeded my ability to return to this location, which was about 25 miles from my home, to try and pick up this rental again. After her abrupt statement, she didn't look at me and just stared at her computer screen, as I began making desperate calls to friends to try to get a ride, and for someone else to pick up my daughter, etc. The other man at the Truck Rental at least picked up a phone and tried to call to see when the car rental would arrive, but had no answer for me. I was furious, as well as the person who gave me a ride there because they saw how 'unassisting' the people were being. We tried to call Hertz for help, but kept getting connected to new reservations and the wrong people. The car actually wasn't available until almost 10:30am.....a good 30 minutes after my documented reservation time. I was unable to return until 12:30, after I inconvenienced several people to help me throughout this crisis. When I returned to get the car, this time the gal was friendlier and made some attempts for rectification. I'm not sure if they received a call from Hertz because we were making several calls for assistance. They gave me a slight courtesy offering to allow me to bring the car an eight of a tank less than what it had (the tank wasn't even full- it was about 3/8 full),which was another sign of lack of preparation for the client. It was a very very rough stressful experience and this facility demonstrated that neither the reservation, nor the customer care, is dependable.

5.0 out of 5.0 5.0 out of 5.0

Matt13 Reviewed on Jan 2, 2018, 10:25 PM

It was very easy to pick up and drop off the vehicle.

5.0 out of 5.0 3.0 out of 5.0

Nathaly rivera Reviewed on Dec 27, 2017, 6:41 PM

The only thing i didnt get the car i booked i got a mazda and i booked for a toyota

We collected 5 reviews in total for all stations in L'Aquila, Italy with an average score of 7.3/10.
Please be aware that some of these reviews may have been translated automatically into English.

Sixt car rental locations in L'Aquila
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Hertz car rental locations in L'Aquila
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