BjornReviewed on Jan 2, 2020, 8:06 PM
To start off on a positive note, this location is in Chrysler dealership and provided me with an upgraded vehicle with asking for one. I had reserved a Ford Escape or similar and ended up with a brand new Jeep Grand Cherokee Limited X which was a dream to drive.
However, the issues here are 2 fold.
1 the website states that client pick up is available, this is false and the location refused to pick me up.
2 the website states there is a terminal location with a shuttle to the off site location, this is also false.
So I need up spending $65 on cab rides to and from the location. I find this unacceptable and feel that this us false advertising on the part of Budget car rentals and their franchisees. I expect better practices and service from a business leader the size of Budget.
Based on this I would not rebt from them again.