Amazing location we forgot a few things in car. Expensive sunglasses and important paperwork. The closed at noon so they dropped our stuff off at the location down the street that was opened all day they called us and we were able to pick our stuff up. Great customer service

To start off on a positive note, this location is in Chrysler dealership and provided me with an upgraded vehicle with asking for one. I had reserved a Ford Escape or similar and ended up with a brand new Jeep Grand Cherokee Limited X which was a dream to drive. However, the issues here are 2 fold. 1 the website states that client pick up is available, this is false and the location refused to pick me up. 2 the website states there is a terminal location with a shuttle to the off site location, this is also false. So I need up spending $65 on cab rides to and from the location. I find this unacceptable and feel that this us false advertising on the part of Budget car rentals and their franchisees. I expect better practices and service from a business leader the size of Budget. Based on this I would not rebt from them again.