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2250 rue guy

Average Pick-Up time: 31-40 minutes

9.3 Out of 10 (3 Reviews)

9.3
8.0
10.0
8.7
5.0 out of 5.0 4.0 out of 5.0

Camilo Reviewed on Mar 21, 2019, 7:54 PM

The car was fine but because of the brand, the care is not good, and the wash is made minutes before the pick up. However, service was ok. But the holding reserve money is excessive.

5.0 out of 5.0 5.0 out of 5.0

Sophie604 Reviewed on Jul 24, 2018, 4:17 PM

Brand new car and friendly staff

4447 rue papineau

Average Pick-Up time: 51-60 minutes

5.0 Out of 10 (2 Reviews)

7.0
7.0
9.0
5.0
5.0 out of 5.0 4.0 out of 5.0

jean-michel Reviewed on Jan 7, 2019, 9:40 AM

Due to very bad weather condtions, I had to wait a car coming back from a rent. But the counter staff did its best to shorten it and to give me the car requested (in fact an upgraded one). A very good deal.

5.0 out of 5.0 1.0 out of 5.0

Marie-Eve Reviewed on Sep 12, 2018, 6:01 PM

It took us an hour waiting before receiving our car, it wasn't an economic car, but a big jeep and they didn't discount us for the extra gas we pay.

655 dixon rd

Average Pick-Up time: >60 minutes

4.0 Out of 10 (10 Reviews)

5.8
5.8
6.2
4.4
5.0 out of 5.0 1.0 out of 5.0

John Reviewed on Feb 19, 2019, 2:42 AM

I need to wait at point of pick up for 40 minutes with no one show, called ACE and the answer was “Sorry sir, our van was stuck in the snow, so we can’t go to pick you up! I end up need to get a cab to them to get the car, and that was 10 minutes before they close.

5.0 out of 5.0 1.0 out of 5.0

Iman Reviewed on Dec 26, 2018, 3:15 AM

Arrived at pick up location to be told they have a shortage of vehicules. They did not receive cars they were suppose to because of the holidays. My only option was to rent one of the pick up which is not covered by credit card insurance for $35 dollar a day which I did as I needed the rental. They basically rent cars to any people without reservation at extra cost so they make money, and client with reservation end up having to pay extra. So its a win situation for them. I should not have to pay any extra for the fact the company experienced a shortage in vehicles when I have a prepaid reservation. The young lady at the counter was very helpful despite the situation.

5.0 out of 5.0 4.0 out of 5.0

YOAV Reviewed on Nov 6, 2018, 7:01 PM

everything worked smoothly although they are not located at the airport. everything was great besides that they didnt accept the insurance i did with Alianz. they said it is not working for them, so they charged me another 26$ which made it too expensive for the rental.

6315 boul henri-bourassa est

Average Pick-Up time: 21-30 minutes

2.0 Out of 10 (1 Review)

6.0
4.0
6.0
2.0
5.0 out of 5.0 1.0 out of 5.0

Richard Reviewed on Jul 13, 2019, 5:59 AM

They were polite, but didn't have the vehicle I was promised. I had requested an SUV. They charged me more than you guys said I would be charged.

We collected 17 reviews in total for all stations in Canada with an average score of 5.7/10.
Please be aware that some of these reviews may have been translated automatically into English.

ACE Canada car rentals

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