AdriannaReviewed on Jan 7, 2020, 9:53 PM
I had ordered to pick up my rental at the airport and when I arrived and called the number from the email they said I have to go to a different terminal and wait for their shuttle. After calling 3 times and waiting 45mins for their shuttle with my 2 small exhausted children, they bring us to their office and inform me that the insurance I purchased on the carrentals.com website was not accept by them. I would need to pay their daily insurance rate to get a car. Then my children and I drove to Niagara Falls. Four days later as we are getting ready to leave I called the rental location to get the exact address for where they informed me I would have to bring it back and be shuttled back to the airport. The operator informed me ALL of their locations are closed and to leave my key in the drop box at their location. So when I arrived to a location with NO parking to drop the car off I had to find my own means of transportation back to the airport for me and my 2 small children, before missing our flight, since they couldn't shuttle us back like they had promised during our conversation at pick up. This was the only horrible aspect of our amazing trip. Not worth the aggravation.
GlennReviewed on Oct 27, 2019, 6:22 PM
In the email I received from CarRentals.com, I called the exact 1 800 number that they provided to me (1 800 259 1683) was an inappropriate number. This lead to an awkward situation that almost lost my company business
RajivReviewed on Sep 5, 2019, 12:49 AM
I had an absolutely terrible time with this rental agency and I advise everyone to stay away from these people as much as you can. It was Labor Day, and they knew it was a heavily booked., And they insisted on exorbitant daily insurance rates, or else no car, even though I had insurance through my credit card. They also charged me way too much, beyond what I was charged by carrentals.com by adding an extra day. Absolutely horrible