Greg Reviewed on Jan 16, 2019, 3:21 AM
We were extremely disappointed that we were forced to change vehicles and pay a significant extra cost half way through our rental period through Toyota rentals in Japan. The Prius we were given had worn, normal tread tyres which proved to be totally inappropriate and dangerous for our trip through the Japan Alps. We had asked if we were getting winter tread tyres and assumed this to be the case when we commenced our hire. After sliding around the snow impacted roads we finally decided to change cars at Takayama. We asked for exactly the same car but with winter tyres. After a long and frustrating delay we were given another Prius with the right tyres. We had to pay an extra $120AUD even though the car, hire term and drop off point were unchanged. We were told this was to cover different tyres, extra insurance and higher drop off fees? It was not a good experience.