Tammy Reviewed on Nov 3, 2018, 4:33 PM
I ordered and paid for a mid size SUV, when I arrived they put me in a compact SUV. I even called the day before to stress that I needed a vehicle that could fit 2 car seats and 2 other kids, I was told no problem. I reluctantly took the vehicle because they told me that is all they had. Once I started driving I heard a grinding noise and discovered there was no wiper in the rear winshield wiper holder, so it was plastic rubbing on the glass leaving me with no rear windshield wiper. I called immediately and he stated he would make a note. I felt that I did not get what I asked for and because of there error I had to ask someone else to transport my kids since they wouldn't all fit in the vehicle I rented. They offered to take 10% off but when you do the math, that's still more then what a compact suv would have cost. So in the end I still paid for a vehicle I didn't get and was still put out.