monica Reviewed on May 8, 2020, 10:30 PM
this review doesn't give me the option to choose at drop off for the review, only for pick up. the pick up was great. fast, efficient, polite. the downside to this experience was dropping the car off in flint. I only drove it for 60 miles, from mbs to fnt. the agent in flint at the counter was busy chit chatting with someone that it appeared she knew, rather than just another customer. they were chatting for at least 10 minutes while she ignored me trying to do my return. I did not have time to continue waiting, so I trusted that the return would be handled correctly. WRONG! you see, I made sure that I stopped at the gas station and filled up a big $3 and change so that I would return with a full tank and not get gouged for a tank of gas. I got my statement the following month and instead of the $16 special deal I had purchased, I was charged over $30. now the only reason I did this in the first place was because the offer was really good. flint needed cars and mbs had extra, so it was a win-win for avis and for me......or so I thought. this is a very bad business practice, to automatically charge for a tank of gas when I had it marked as full because it WAS full. I also put the gas charge on my debit card so I have a record of both transactions. usually I use national, but avis had this deal through your website so I took it. bad move. so please be sure to note that this was NOT REVIEWING FREELAND, THIS IS A REVIEW FOR FLINT. freeland was great.