This rental was an ordeal. First, the rental company actually had a different name, Goldcar. So we spent an hour looking for it. No desk at the airport, no booth on the outside parking lot. Just a shuttle that customers have to call, but we had no way of knowing that. We finally got to their location 2 km away from the airport. They would not honor the insurance I had bought through carrentals.com (Allianz global EUSP2125101207). They wanted to sell me their own insurance at double the price, which I refused. So they forced me to put down a $1500 deposit. By that time we had wasted over three hours and had to drive to our destination (Rethymno) by night, with dubious insurance coverage. My worst car rental experience ever, by a long shot.