Brent Gorrell Reviewed on Jan 10, 2018, 10:21 PM
I had to cool off before writing this review. The experience started off well enough but didn't last. When we picked up our "full sized" vehicle, we told the representative that we were driving it to Florida. The tires seemed to make a lot of noise on the drive down, we checked them when we got there. The wear pattern was in poor shape, so we took the car to a Hertz dealer to have it checked out. They agreed that we should not have been driving on those tires and gave us a replacement vehicle (that was dirty on the inside and not as nice as what we had originally rented). We accepted it not wanting to make things harder. It wasn't nearly as comfortable for the long road trip back home. When we arrived home a day early (Saturday afternoon) we wanted to take the car back, but when we called we found they had closed at noon. On the appropriate day (Sunday) we took the car in on time only to find out that they were closed on Sundays. To make it worse, there was was a sign that said to leave the keys in the box and that we would be charged until the next business day that they were open, but that was TWO days away due to New Year's holiday. It would have been nice to have been INFORMED of this when we picked the car up, for we would have rented from the airport or somewhere else. There was no way we were going to leave that car sit in the parking lot from Sunday to Tuesday - and PAY for it. Who knows what could have happened to it in an unsecured lot. So we called Hertz Customer Service. They told us to leave the car there and pay the extra two days then dispute it later. WHAT??! No. Instead, we arranged to return the car to the airport and, because now it was later than the scheduled 8 a.m. return time, we STILL had to pay an extra day. We should have rented from the airport to begin with. SUMMARY: The tires placed us in an unsafe situation for travel. We received a dirty vehicle in its place. Then we were charged an extra day though we tried to return it on time as scheduled. So yes, we are not happy customers. The rep at the airport was very kind, sympathetic, and apologetic for our poor customer experience with Hertz. If not for that, this would have been a total failure.
Darrell r Reviewed on Oct 28, 2017, 1:27 AM
Terrible experience. Arrived at arranged time to pick up car. Rep told me there was no car available. No apologies, no offer to help, only to tell me to try another company across the street. Totally rude and unprofessional.
Christian Reviewed on Oct 4, 2017, 10:01 PM
My car was what I needed for my short stay visiting friends. The price was right and they did not try to nickle and dime me for stuff I did not need. Would rent from them again next time I go to Indiana.