Volker Reviewed on Jul 10, 2019, 12:24 PM
The collection procedure at the Herz / Trifty stand should be better explained on an ad. I was very happy with the car, great equipment and very economical (hybrid).
Heinrich (Harry) Reviewed on Jul 1, 2019, 1:08 PM
The Hertz counter at Munich airport was very busy They were servicing more than 6 other rental companies besides Thrifty. It took about 45 mins to get served. The operator was very friendly and offered me an upgrade which I accepted. It was not until a couple of days later that I noticed that I was charged for collision damage waver and theft damage which added an unexpected EU215.93 to the rental account. It was NEVER mentioned nor was I asked whether I wanted it. On previous rentals I had to physically tick and initial each box on the rental form to say that I did not want it. This time I received a small card with even smaller print as the rental document. I specially took out travel insurance to cover me in case of an accident. I mentioned all this when returning the car at Frankfurt airport and was told that with Thrifty rentals the charges are made automatically. If that is the case I will definitely not rent from Thrifty again. It was an expensive and unfortunate experience. On the other hand the staff at Munich and Frankfurt airports were polite and I finished up with a better car.
Eduardo Reviewed on Apr 29, 2019, 4:27 PM
One person attending a huge line. Charged me 3 times the value showed here. Said I was obligated to use their insurance, as per contract. For that reason, never again.