Julie67 Reviewed on Dec 3, 2018, 5:30 PM

Experience would have been great had the car not been dirty. The driver’s seat had a large spot of food in it. I had to brush, what I could, off before getting in the car. It was obvious the car had not been vacuumed. The back seat also had crumbs and ground in food on it. Not what I normally expected of Enterprise.

Andrew Reviewed on Jan 28, 2019, 5:44 PM

First of all, I found the staff to be ultra-friendly, helpful and service oriented. We had a huge issue with our first car, in that it wreaked of cigarette smoke, so much so, that we had headaches and people wouldn't ride with us. Fortunately, they were happy to exchange it seemed to be genuinely willing to make a dissatisfied customer happy. Unfortunately, the new car that we received was not in the spot they told us so we had to go back in and have a staff person find it. It had faulty windows, a tail light out and ran out of windshield washer fluid even though we barely used it. I was able to get a small discount out of them for all the trouble, but it just seems that they were missing the mark on having a quality rental experience.