No keddy sign at the airport. It's the europcar store. There is no information to identify europcar as being keddy. I had to explain and justify that auto escape had guaranteed me that the deposit was 350 euros because the hostess wanted me to pay 900 euros and tried to get me to take out additional insurance!

The pickup was actually quick and uncomplicated. Except for the age limit, there was something unclear at Europcar.

Vehicle was delivered clean and friendly at the airport directly at the arrival terminal. Real check for previous damage. Vehicle was in spite of nearly 14 tkm in the rental business in very good and clean condition. Also tax absolutely easily. Only: it was urgently tried to sell an insurance to exclude the deductible in the hull. This was superfluous, as contained in the PremiumPaket of CarDelMar.

The staff is pretty rude and unprofessional. They have no ability to explain the things and seem to work under punishment. We were given the tank almost full presented as a full and I didn’t make the issue, but on the return girl Made an issue for tank not being full and we are talking about 5 euro worth of gas. Not to mention the guy who was transporting us to the airport who wouldn’t move his Finger and let us load and unload all the lugagges alone being two ladies with a baby. The car was pretty dirty and in rough shape and overall I would never take the car with this company again. They have a lot to learn and improve.

I had chosen the supplier because of the price. The CAR was for 68USD compared to 2nd cheapest - 108USD or so. Unfortunately, I forgot my PIN to the credit card and that`s where the problems started. I know is my mistake, but even I had it later, we couldn`t pick up the car anymore (the reservation got cancelled), if we would book new one, we would have to wait 48h even the car was free right there. My GF couldn`t use her credit card, as she is not on the reservation, she couldn`t use her credit card as she is not the driver, she was there in place herself with me and would drive all the time with me, still couldn`t. even if it`s process and policy, it sucks big time. In the evening, we booked it again and next day there was no issue, just small increase in price, still far better than others. That is the reason I would recommend them, because of price. The lady was 1st day not very kind and empathic, but next day it was fine.

It is my third time renting this year and my experience has mainly been positive and the staff is friendly and helpful