Eric Reviewed on Jan 12, 2020, 11:54 PM

Did not have a good experience at Hertz in Cabo San Lucas. 1. Staff were very friendly but at the same time very aggressive in upselling insurance on topnof insurance taken from Carrentals.com. They forced us in taking additional Third party liability insurance or else they would not give us the car. Insurance cost us another 100 usd for 5 days While we already paid 40 usd For insurance to carrentals. (Originally they were pushing it for 250 usd, but after 1 hour of negotiating it went down). Still was not happy at all with this upsell. Spent like 2-3 hours picking up the car. 2. We got a very weak Volkswagen Vento. Was really lacking performance in the hills. 3. Car was full of scratches

Vivek Reviewed on Dec 25, 2019, 6:38 PM

After long stand in line and lengthy conversation with agent I was given a choice to select the car but during car pickup I was given different car. I insisted that I was given option at the time of payment

Doreen Reviewed on Mar 23, 2019, 4:49 AM

Everyone was very helpful. Especially liked Francisco - super service!

Shawn Reviewed on Dec 26, 2018, 7:28 PM

I landed and was told that I had to buy extra insurance and that amount was not included in the rental price. I was also told my credit card was not acceptable insurance. Once home, I was able to do some research and found that by law, the mandatory minimum insurance is automatically included in the rental rate. I was able to haggle with them and get the price down but it was still over double what I was quoted

sharon d Reviewed on Nov 14, 2017, 6:06 PM

great customer service clean cars

JC1215 Reviewed on Oct 21, 2017, 1:33 AM

Super fast pick-up and return. Definitely one of the better rental ops in the area. Will definitely use them again.