Sam Reviewed on Oct 19, 2019, 4:23 PM
They overbooked and did not have any cars available. I had to wait an hour just for them to check my reservation and another two hours to get the car. The only reason why I got a car in three hours and did not have to wait longer is because I agreed to go to their location at the airport (30 minute drive) and pick up the car there. Once I got to the airport, I did not have to wait and they gave me a free upgrade. However, due to them not having a car at the location I rented from, my family and I had to cancel a day of pans.