AtiReviewed on Nov 16, 2019, 1:16 PM
Card reader with my 3KK did not work, therefore additionally locally 70 € for an insurance paid which u. A. no deposit required. The rental vehicle was not, contrary to the contract, fully refueled
rolandReviewed on Oct 15, 2019, 10:26 AM
Very bad opinion, the renter required to have the bank card with which the reservation had been made, WHAT IS NOT PROVIDED, it is the card of the driver, moreover it refused to take the card of CREDIT of the driver , on which there was very, very largely enough to do the "deposit" result, it was no car or 54 euros + to pay, unacceptable and abusive AUTOESCAPE FINI, and I would do it through social networks
osoReviewed on Mar 25, 2019, 4:11 PM
You will be picked up from the airport and driven to an industrial area to their fleet. The journey takes about 20 minutes. There, the contract is set up. You are required to return the rented vehicle and not at the airport. For a stranger this is a major challenge, because the address can not even be given because it does not exist, so with or without Navi no chance. According to CardelMar, the deposit is paid by credit card. Unfortunately, this information from CarDelMar is incorrect. You are told that it is not possible to pay the deposit with your credit card because the credit card companies allegedly included a blockage block. I had 2 different credit cards with credit offered to the surprice staff. Neither a debit of the deposit from the credit card nor a cash deposit of the deposit according to their terms and conditions is not allowed and therefore could not be accepted. In the end, I had been advised not to accept the rental car, so to cancel at CarDelMar, which would have meant that I would not get my money from CarDelMar or, now comes the intention to pay 50 EUR instead of the deposit. So I paid the 50 EUR more for the rental car. The vehicle cost me significantly more in the end. From other DE customers, who also wanted to pick up a rental car I heard that they had to pay 50 EUR for the same reason, otherwise they would not get the rental car. The next day I drove past in Kusadasi / Izmir at the AVIS and Europcar branch and let my credit cards check if a blockage of the deposit is possible. Unfortunately, my fear has come true. Never again CarDelMar and never again Surprice.