Big Bob Reviewed on Dec 28, 2019, 7:11 PM
The car selection process was fast and easy. I choose the car I liked from a row of vehicles that were available to me.
Lee Reviewed on Dec 19, 2019, 6:02 PM
The ease and expedience of the counter service was outstanding. I received a Ford F-150 and was very pleased initially. However, the vehicle was received at night in a dimly lit garage and I did not see it better until out doors headed to my destination. The windshield was so dirty I had difficulty seeing through it as I drove. The following morning I was able to inspect it more and found the whole vehicle was dirty. It appeared to have been driven in a very dirty location and the rear tailgate/bumper and tires were coated in dirt. When I returned the truck I explained this to the receiver at Alamo and she asked me how they (Alamo) could make the experience better. I was in a rush to return to the airport and the question to me was awkward as I felt perhaps the employee should be telling me how Alamo would respond. A coupon code for another rental, etc? I picked Alamo knowing I would pay more because of the customer service. I realize I could get this rental far cheaper if I chose Advantage or another low budget retailer. However, If I am paying more, I expect the rental to be top notch.
LOUIS Reviewed on Dec 17, 2019, 7:55 PM
Great service, wonderful car and good value for the money. Guillermo checked me in swiftly and Fanny at the car retrieval point let me have a beautiful white Mustang convertible for the same low $30 daily rate, everything included. I strongly recommend Alamo to anyone!