Bill Reviewed on Dec 27, 2018, 5:01 AM

I am very impressed with Sixt's systematic way of handling vehicle body conditions. The existing body-condition problems, big or small, are provided in a list. The renters can simply check the body condition against the provided list, no hassle, no unpleasant argument. This is the way to go!

Susan Reviewed on Oct 10, 2018, 7:02 PM

We arrived an hour early, and were greeted with friendly service but as expected our car was not ready. We returned one and a half hours after our pickup time but our car was not in the downstairs lot. It took over 20 minutes and some additional inquiry for our car to arrive. It was the the Mercedes we had hoped for, but an upgraded Volvo and it was a good car, EXCEPT the remote key battery must have been dead because we could not lock our car anywhere. When we returned the car the staff asked why we did not return the car and key, but I felt that was too much hassle given the amount of time we waited for our car and the inconvenience of another wait. It was a bit risky on our last day with baggage in the trunk while at lunch but we managed without incident. I inquired about a credit but het management team was in Morocco. I hope to hear back from them. If they address this issue, I would rent again because overall it was a good experience and a great value for the type of car. I would like to give the entire staff a shout out at SE 1st Street for being very helpful and friendly. Quite the contrary to the mixed reviews, we found the staff a real plus!

Janet60 Reviewed on Jun 9, 2018, 12:13 PM

The whole process went smoothly....one of the employees even picked us up when we were a mile away and our car wouldn't start.

Why? Reviewed on Jun 8, 2018, 5:35 PM

Rude

Leah Reviewed on Apr 28, 2019, 7:50 PM

There was only one person at the pick-up location with a very long line. Also, The car was not washed prior to pick-up.

N Reviewed on Dec 30, 2018, 4:07 AM

Poor and would not recommend. Go to airport and don’t rely on timing for pickup.

Milmal Reviewed on Feb 10, 2019, 7:37 PM

I inadvertently booked for another location and changing to the mia airport location was not only easy but the cost was minimal

Robin Reviewed on Jan 5, 2019, 1:19 PM

When we arrived at Hertz Miami, the lobby was overflowing with people out into the busy city street. Although we had arrived an hour before our reservation time (at noon), there were so many people at this location that we did not get our car until almost 1:30. No other locations had cars available at this point, and we had made our reservation months earlier. If we had needed to catch a flight or train or cruise, we would have been out of luck, as many people there were. Everyone had a reservation, there were no walk-ins, we were told. This tells me that Hertz grossly overbooked their cars and the customers were left to deal with the consequences...TERRIBLE way to do business!