I had a great experience and would use car rentals.com again

Not the car we requested. Not enough luggage or passenger room.

The gate agent was friendly and very professional.

So easy and so nice to deal with. Definitely a great experience

The small SUV that I paid for up front was not available at the location. The Hertz attendant indicated that the cars cannot be guaranteed unless we pay upfront....which we did. They found another Hertz location in town with a small SUV, so we had to go there. They wanted us to drop the SUV at the original location upon completion of rental. When I stated I wanted to drop where I picked up, they tried to charge me an intercity transfer fee. The rental vehicle itself was fine, but the pickup process was not good.

You as a third party did not have access to their inventory. Discovered that Hertz did not have any cars to rent. Previous day of icy roads many of people cars were in the shop and had to rent. I will not go with third party or with Hertz again, ever.