Mag Reviewed on Apr 17, 2019, 5:34 PM

Free upgrade and no pressure on insurance costs like most other rental agencies

Leslie Reviewed on Feb 25, 2019, 8:13 PM

We reserved a car with Fox Car Rentals in Liberia at a rate of $63 for the week. When we arrived at the airport, there was no Fox Car Rental counter or shuttle. A man finally appeared with a sign for Fox Car Rental after we waited over 45 minutes and called three different phone numbers provided - none of which were answered. We got in the shuttle and were taken to a car rental location without a sign or a name out front. We were then asked to fill out paperwork for a company other than Fox Car Rental (it was U-Save or something like that). The attendant helping us had all of our rental information - including my name and email address and the rate that we were promised, so we assumed that he must at least be connected to Fox Car Rental. Then, he told us that there was mandatory car rental insurance in Costa Rica, and that I could not use the CDW on my credit card as I usually do. I had read about this in advance, and reviewed my insurance policy, which instructed me to take the bare minimum (mandatory by law) insurance and decline all other options. The Fox Car Rental representative told me that in order to decline the more expensive insurance, I needed to have personalized letter to me from my bank (not just my insurance policy) saying that I was ensured for a specific amount in Costa Rica. An email from my insurance company would not suffice, it had to be PRINTED. Otherwise, the cost of the insurance would be over $400 extra. I obviously did not have this printed and with me. I looked online at this point to see if there were other cars available at a more reputable dealer, but they were all sold out. So, we had no choice but to pay an extra $430 on top of the $63 rental in order to get our car. I will NOT be using Carrentals.com again and I will only book directly through the car rental sites from now on. There needs to be more transparency and some sort of vetting process to ensure that your car rental companies are legitimate and not fly-by-night operations that swindle tourists. The man at the counter was friendly and I know that he was just doing his job of upselling people on insurance, so I don't blame him. The car itself was just in ok condition - the glove box was broken and seats were stained. It was a disappointing experience.

Joel Reviewed on Feb 15, 2019, 9:09 PM

I didn't know that it is a LAW that you have to purchase the insurance in Costa Rica-it would be nice if they told you that up front because the price ended up being a LOT different than I anticipated.

Derek Reviewed on Jan 10, 2019, 1:57 AM

Watch out for the mandatory third party insurance that is twice the cost of the rental. From what I've heard Nu Car rentals is the cheapest

Wendy Reviewed on Apr 8, 2019, 7:29 PM

Generally I have had no issues with renting cars with Economy, even in other countries. I have always rented cars in Costa Rica and was already aware of how the insurance is in the country, but this company seems like they were trying to get as much as they possibly could do. It was more than any other coverage I’ve ever had there, even two months ago. And we got full coverage two months ago with another company, but that meant that we had no further chances of charges to us. With this particular transaction, they only offered an insurance plan with a $250 deductible, even with the highest rank of coverage we could purchase. We purchased the same level of coverage two months ago through a different company, but there was no deductible. We would have cancelled the reservation but it was late at night and there were no other options. I feel like we were taken advantage of. There should be something done about this. I understand that they work on commission, and so I think they took it to a whole new level of taking advantage of tourists. I will not rent through Economy again at this location.

Pm Reviewed on Mar 26, 2019, 8:55 PM

Charged more than others for deposit. Was 2500$ others are 1000$ and if resident should be 500$

R. Wayne Reviewed on May 8, 2019, 2:52 PM

Price on rental ended up almost double from quoted price with a switch in the type of car promised.

Brad Reviewed on Apr 15, 2019, 12:19 AM

They tried to tell us we had to pay the in country liability insurance, which was 20$ extra a day, but we knew that Costa Rica did not require that. Then because we didnt do it, they said they would put a $5000 hold on my credit card, which I went ahead and did.