I reserved a car at 3pm to pick up at 11am. I emailed to change my reservation to 12pm. When I showed up there at 1130 there was no car nor could they find me a car. I understand how that could be an issue because they my not have the car at the location. But don’t allow me to book cars within 24 hours on line push me to do it over the phone or something. I wasted my money on a taxi there with my luggage to find out I couldn’t make the drive from Santo Domingo to Punta Cana. After I initially booked it and received my confirmation number I felt relieved that I was going to have a way to catch my flight on time. If I didn't rent the car I would have made plans to take the bus, which left at 1 pm. So once they told me they didn't have my car there was no way I would catch the bus. So being desperate I had to convince a taxi driver to drive me 2.5 hours away and that was definitely not chesp