Crystal Reviewed on Oct 3, 2019, 4:25 PM
We were offered a number of really good deals on site, and while we didn't take any of them, we got an upgrade to a much nicer vehicle anyway. Staff were helpful and transparent. We didn't purchase insurance through CarRentals.com as their add-on didn't include coverage outside of the US. When we asked to purchase it at the counter, the staff informed us that it would likely be covered by our credit card provider, and indeed it was. I really appreciated their helpfulness and honesty - too many rental firms are just out there to make you pay for every single add-on possible, and these guys weren't one of them.
Frau Rado Reviewed on Aug 20, 2018, 3:28 PM
When picking up very friendly and relaxed employee. An employee even drives the car, so you do not have to look for yourself in the parking garage - but that had taken almost 20 minutes. When returning the same game: friendly staff, however, I had to wait nearly 30 minutes to have a time for me.