honey badger Oc Reviewed on Jun 18, 2018, 6:16 PM
Had to return this car as something was hanging down and dragging underneath the car and brakes squealed, it felt unsafe. The Hertz employees at SJC were quick at helping me exchange it for a newer car and relocating it so I was able to easily move my things from one car to the next. However this exchange cost me almost 2 house as I had to drive to the airport 50 minutes away to do it. On drop off...Orange county airport employees were nonexistent except for one Hertz employee sitting in a chair who couldn’t bother to get up and assist arriving cars until I got on my phone and said I was going to call corporate..he was getting paid to do nothing I guess. Five minutes later a woman arrives who said she didn’t see me... I said I didn’t see you either. If corporate is looking for some cost savings I would start with the employees at John Wayne airport, if you can find them.
abckk Reviewed on Jun 16, 2018, 7:57 PM
the pickup was OK, besides the fact that they try to trick you into wasting some more money in the usual ways (have them fill the tank of the returned vehicle for you at 3.75 USD per gallon, some useless insurances, etc..). However, when i returned the car there was nobody in the Hertz office. I wanted to point out that we paid some tolls ourselves (the manual says you can choose whether you use the ridiculously overpriced automated toll pay system, or that you can pay yourselves if you show them the receipts), but since there was no Hertz employee present at the time, this was not possible. Also, when I fueled up the car at the gas station next to the hertz office, the fuel meter did not move for some reason (so the tank showed 3/4 full, while it was full according to my own knowledge and according to the pump nozzle), but again, no chance to point this out. Alas, the final trouble started when I forgot my coat in the car. I reported my loss at the website. Although i am sure nobody would steal my worn out coat, and although the lost-and-found website reports that a coat was found at the specified location, I got an email from some robot that my coat was not found. I am sure, however, that this robot is quite error prone (maybe a coat is not the same as a jacket, maybe it is grey instead of gray, etc..), forcing me to inquire by telephone (sigh..). And as you can guess, they make it IMPOSSIBLE to talk to a real person. These practices are so unnecessarily frustrating, I don't want to talk for hours to a robot, please just have decent customer service.
DCE Reviewed on May 28, 2018, 10:09 PM
Entire experience too very little time. The car was clean. All the employees were friendly and professional.