SuzyQ Reviewed on May 15, 2018, 4:24 PM
My experience was good. The only reason I gave the condition of the vehicle an fair rating was because when I opened the door the car was filled with an extreme amount of cigarette odor. I was in a hurry, so I did not complain to the agency. I aired out the vehicle when I got to my destination. I know its hard to control that sort of thing from another renter, but perhaps airing out the car and applying Febreze or something like it, might have helped.
JaéA Reviewed on Feb 27, 2018, 6:38 PM
The car they gave me smelled like vomit, I had to request another car. I purchased insurance with carrentals.com when I made reservation, was told by dollar rental that their damage waiver covered more. On second day I made a few calls and it turns out their insurance was duplicate to what I had already purchased. When I returned the car they were kind enough to credit me the insurance amount.