Louis Reviewed on Mar 12, 2019, 5:13 PM

From the shuttle drivers,to the agent in the rental office they were great but 2 issues...the car smelled like smoke but after airing out on the highway,not too bad...I prepaid the rental and chose to fill gas on my own...after refuelling and dropping off car,i received my email receipt and they charged for gas...more than I had used...when I called to complain they said that as a courtesy, they would remove the charge...there should gave been NO charge ....so just watch your receipts...

Kelly Reviewed on Mar 1, 2019, 8:32 PM

I left my key on car key ring. I can't believe the attendant who checked car didn't notice (yes, I understand, my bad for not noticing I left my key, however I was driving the car back under stress due to icy road conditions), and the lost/found process is all computerized and no one to speak to--states they don't have my key, which seems ridiculous to me. Upsetting.

Peachez Reviewed on Mar 27, 2019, 6:46 PM

My experience with this supplier was less than desirable.

Sharon Reviewed on Apr 27, 2019, 7:32 PM

Decided to try Budget because of the convenient location to St. Louis airport. What a horrible mistake! The shuttle dropped me off at the rental counter just before midnight, and I waited in line for almost an hour to get my car. Although I’d secured my rental online several weeks prior, I was told the only rental available was a VW bug. Two door, trunk latch was faulty, banged up, very hard to see out. When I went back to the counter, clerk told me the only car available unless I wanted a pick up. I called customer service and was told that I could switch out the car at another location at Holiday Inn Southwest St. Louis. I moved my appointments around, showed up there early on Thursday morning, and was told the only thing they had to offer was an extra large SUV. Although I called the customer escalation line 3 different times, none of the notes from my situation were added to my account. Finally got Regina to credit me 1 rental day, but that was certainly poor compensation due to all the hassle. Budget at other airports has offered me wonderful customer service… Thinking it might just be a management issue at the St. Louis airport. Talked to another customer on the shuttle back to the airport after drop off, he says extended wait times here are the norm.