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Get help cancelling your reservation

How do I cancel a reservation?

Access your reservation details by entering your email address and confirmation code on the My Reservations page.  At the top of the Reservation Detail page, you will find a link that says ‘Cancel Reservation.’ 

There is no ‘Cancel Reservation’ link on my page!

No 'Cancel Reservation' link on your Reservation Details page means you reserved a Pay Now Special rate that cannot be modified, cancelled, or refunded.  

If you need help managing a Pay Now Special reservation please contact our Customer Care team at to see what options are available for you—  we are happy to help.

You sent me an email with my reservation details. Why?

If you received an email with your reservation details, it means your reservation was booked on an older version of our website.  Instructions for how to cancel the reservation are included near the top the Reservation Details email.