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Reviews 2018

Car Rental Companies

Every time a customer books with us, we ask for their opinion:

  • Did you enjoy the experience?
  • Was the staff friendly?
  • Would they recommend this car rental station to other customers?

Here at CarRentals, we go the extra mile to provide the best customer experience that we can. But when it comes to service, some car rental companies and stations really go the extra mile and get the reward: positive reviews. Instead of leaving it there, we dug into the data and identified the best car rental companies in 2018. So here they are, the winners of the CarRentals.com Service Excellence Award 2018:

Car Rental Company Award*

Based on our 2018 customer surveys we decided for the winners based on the following criteria:

  • Average service of customer care
  • Staff friendliness
  • Recommendation score
  • Car cleanliness

And here are the results:

1st Place:

Hiper Balearics

 

2nd Place:

Sixt Germany

 

3rd Place:

Dollar Spain

 

Station Excellence Award**

We also looked at which stations did an excellent job according to our customers. Two of them were outstanding – so we decided to give them an award on station level. 

Overall

Madeira Rent in Funchal

 

Staff friendliness

Hiper in Palma de Mallorca

 

*Based on FY 2018 customer surveys for suppliers that had more than 500 rentals and more than 50 reviews.
** Based on FY 2018 customer surveys for stations that had more than 250 rentals and more than 25 reviews.

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