Patrick Reviewed on Apr 5, 2019, 10:37 AM

The car reserved by me was not available in the first instance. Counter staff indicated that they only have a smaller model available. After I insisted that I did not want to purchase a smaller (read: cheaper) car, she still found the key to the car I reserved. What was extra strange was that a friend had reserved the smaller car but was offered the option to upgrade to a larger model (exactly the model I had reserved). At the counter, the employee indicated that the car only had 1 damage. When checking the car it turned out that it was really full of scratches and dents. In consultation with the employee in the parking garage, all damage is still ticked. So pay attention before you leave! Although I had rented a large / more expensive car, it was very easily equipped. E.g. no cruise control / navigation or something.

Prak29 Reviewed on Feb 8, 2019, 2:10 PM

Very unfriendly front desk, rude and impolite. As if they are a favor by renting cars

James Reviewed on May 28, 2019, 1:55 PM

When we picked up our rental we were told we had to purchase insurance at the desk or we would not be able to have our rental. We purchased a full coverage policy online at the same time as the rental car for $180.00. The same coverage from your pickup cost $547.77. Last thing we wanted was to start on a sour note so we felt forced to buy the policy. When you offered a insurance policy on line with the car rental we thought that was the end of it. We don't consider your treatment as very professional.

Ben Reviewed on May 18, 2019, 9:30 PM

Rented a car in Munich Germany. Needed to extend rental agreement but could not get anyone to answer the phone that could help. Called the pickup location, main dollar number. NOBODY...