DMada Reviewed on Feb 12, 2020, 12:34 PM

I have always had excellent service with Europcar and Keddy that is why I only take one of these 2 providers even if there is a difference in price because it is either to take the vehicle or return it they are the best, only downside their after-sales service because if you have to contact them after picking up the vehicle, it is the cross and the banner, response to emails very late often after you no longer need the answer and the phone , you have to have courage and patience to have someone

AF Reviewed on Feb 10, 2020, 12:13 PM

Even though the staff at the counter was nice, it was pretty slow to get the car. Also, I specifically booked a specific model and was not able to get it (which is the second time), but the car I got was similar. The car was somewhat clean, except for a slight smell of cigarette and cigarette buds in the ash tray. However,.I have ad issues with the billing department. I was charged for an insurance that I declined upon picking up the car, since I already had one. And after my.boomong,. surprised I was billed more than doubled bc of that. When I talked to a representative, nothing could be done right away, it will have to be done by email and can take up to 15 days!!! I also requested a detailed bill, I wasn't able to get it online and I was not provided one upon pick up, and they refused saying that the thrift party should have it (which is the only initial bill, since AVIS charged me at the counter). Way to end my vacation! I surely will not go with them again. Very disappointed, especially by their customer service.

mimi 20 Reviewed on Jan 20, 2020, 7:01 PM

Good experience although the rental company still tried to resell its insurance.