Raul Reviewed on Jan 3, 2020, 4:54 PM
This company customer service is awful and they hold you to terms that do not represent the American way of life for example if you rent a car and you have to return it early they will charge u even for the days u dont use it..very bad in my opinion
Kimberly and Jay Reviewed on Jan 1, 2020, 4:00 AM
Our experience with this car rental was very disappointing considering there was not information provided traveling to Puerto rico with written requirements. My estimated car rental was approx 559.00 for 7 days, I purchased Car Rental.com protection plan which has nothing to do with the U save policy..plus I had my own personal full coverage.by the time they added their MANDATORY insurance coverage it was almost $1100.00. I refused that type of coverage and because we did not have paper copy of our proof of Insurance coverage through our personal insurance company at home, they refused to let us rent a car without over $255 in insurance, plus my Car rental.com insurance coverage which was $ 72 and when purchasing you think you are buying car rental coverage thru the rental company itself and your not..Complete thievery and I will tell everyone I know about the misleading and lack of information through Car rental.com plus Usave car rental companies and their affiliates. Employees spoke minimal english and laughed and spoke with each other in their language while handling customers trying to maneuver their car rentals/pick ups and drop offs. The manager spoke english and was very disrespectful and argued over my disagreement with the lack of honesty which I confronted the employee over- Employee lowered insurance price plus car rental to approx $ 800 for a hyundai for 7 days.....it was over 1100..... Very disappointing customer service....location is extremely inconvenient and is off airport property so beware in dealing with this company.
Mennio Reviewed on Dec 21, 2019, 7:57 PM
The only 2 complaints I have is that the representative was by itself and I have to wait almost an hour to pick up my car and the car have a terrible smell of cigarettes.