Markus Reviewed on Nov 11, 2018, 3:40 PM
Unfortunately, my experience with Thrifty was very bad. We had booked in Palermo, by a diversion of the aircraft because of gusts of wind we had to land in the evening in Catania (27. 10. 2018). Since Thrifty operates there via the Hertz counter, we have there informed us whether it can be arranged that we take the pre-booked rental car (Citroen C4 Picasso) not in Palermo, but in Catania with return option in Palermo. The lady said yes, but with a one-time surcharge of 70 euros. That was ok, also because we only had a slightly larger vehicle (Focus SW 1.5 D) available. But what a surprise when returning in Palermo: From 211.58 euros (for the Citroen) +70 euros additional expenses were suddenly 455.39 euros. My complaint that a complete disinformation had taken place at the counter in Catania, was acknowledged with a shrug! Like me it happened to many of the rerouted passengers of the 18 o'clock flight Verona Palermo. That's what they call rip-off! I reserve the right to legal action. Markus Larcher
Syvkhor Reviewed on Sep 18, 2018, 6:48 PM
All were fine with rental prices however Citroen c3 is the most ugly, horrible, lousy car I have ever drove. All were so bad: engine, comfort, fuel consumption. Hello to French auto industry, guys you can’t build the cars. Never ever again
Pino Reviewed on Sep 1, 2018, 11:03 AM
We had to wait over three and a half hours for the delivery of the vehicle. It was unbelievable that with such a large number of customers, Hertz is able to open one of four switches. When I asked why they can not open another counter I was told that they had too few staff I had to be patient but in the back there were two employees who looked like it had nothing to do. But the best part was that they wanted to give me a smaller vehicle category, and not as ordered the category (D) because I insisted that I get the ordered category or the next higher after a long pause I said they should cancel everything I would go to another provider only then it was possible to give me the appropriate vehicle. Has cost me half a day and a lot annoying.