John Reviewed on Nov 11, 2019, 10:12 PM
The entire Thrifty rental experience was terrible. First, the rental check-in line was incredibly long. It took over 40 minutes to checkin. Once we did, we were told to go downstairs to pick up our rental. Downstairs we encountered two incredibly long lines. Apparently, Thrifty did not have cars available for customers. We waited another hour to get a car. We ended up receiving a mini-van instead of the SUV we reserved. All total, it was a two hour debacle that resulted in us taking a car we didn't want just so we could start our vacation.
Joyce comte Reviewed on Nov 7, 2019, 5:28 PM
Didn't tell us a charge $138.00 for another driver even though my wife booked it she wasn't driving so we got charged for two drivers...they really need to explain that's not fair
Jlyn Reviewed on Nov 7, 2019, 4:42 PM
We arrived at 1 am and after several trips back in side to the airport rental both, and 24 mins. Later the exit lot of the airport approached us told us to get in a vehicle and exit. They only had SUV s and vans . We were told we'd receive 25% off our rental, didn't happen. Someone should research the graveyard shift being off site