Cory Reviewed on Nov 19, 2019, 5:28 PM
We picked up the rental from DEN airport on Fri and returned on a Min. We were told to select from a group of cars and drive to a checkout area. All were filthy inside and out. We chose the cleanest one, but was still gross. It had french fry pieces in cupholder and crumbs throughout. The navigation touchscreen had greasy finger prints and the steering wheel was sticky and greasy. First stop was a store to purchase wipes and I cleaned all touch surfaces inside. Outside was also dirty, but at least we didn't have to interface with it. Never again with Thrifty.
Ann Reviewed on Nov 19, 2019, 4:45 AM
In spite of a big problem Everything turned out well
bill Reviewed on Nov 11, 2019, 6:16 PM
3 of 9 customer service computers were in use at 9:30-10am Friday 11/8. A lineup of customers made our wait over 30 minutes. Car was only in fair shape. Drop-off was confusing and poorly communicated as to how to drop-off. Still haven't received our bill, nearly 24 hours later.