Darnell Reviewed on Jan 28, 2020, 1:50 PM
I booked and paid for van to be picked up at temple hill location on Jan 15th back on Dec 17th only to get there and there were no vans. The young lady at the deck called dollar cooperate to see if she gave me a vehicle could I exchange for a van at Reagan airport. Somehow my booking was cancelled and they tried to have me rebook at twice the price. No one from dollar or car rentals would help. Someone from carrentals.com even accursed me of trying to get a free rental which blew my mind because I had already paid for it a month in advance. I was in that l9cation from 9am to 3pm before I get a vehicle to swap out at airport. 9nce at airport I was told they didn't have any vans. Now at this point I have 5 plus me, very large men 5hat I don't have a vehicle to go to our tournament in Florida. I found a hertz manager and explained the situation and he found me a van. At around 9pm. I should no have had to deal with any rental car establishment for 12 hours and I'd paid a mon5h in advance. And it was a slap in the face to assume I was attempting to get something free that I had already paid for. So I still had to pay again for the van and wait for my refund of the original booking. But if I didn't have anymore money to repay for another van my trip would have been destroyed.