ArchiChris Reviewed on Aug 12, 2019, 4:27 PM
The price on the car was exceptional (as always in carerentals.com but they “took me to the cleaners” with the liability insurance fees. (I had purchased collision through the CarRentals.com site.). Liability insurance is mandatory in Mexico - and Payless charged me $45.33 PER DAY. It will be the last time I rent from them.
Maroubra Reviewed on Jul 21, 2019, 5:13 PM
My experience was poor due to misleading offer for car rental. Forced insurance charges which are astronomical compared to initial offer on car rentals.com. This information if really mandatory should be included in car rental cost up front.
John Reviewed on Apr 14, 2019, 5:27 PM
I arrived at 10:50 to pick up my 11:00 van for the wedding. It was not ready so they were trying to give me a Dodge Journey. As I was waiting, a van came in. They rushed to clean it. The gas gauge was just below the Full line. I filled out my paperwork and waited. As I was waiting, I reviewed the fees in Spanish. There was an $85.00 charge that I asked about. They told me it was a fill up, that they said I requested, which I did not. I rented the van for $15.00 a day through your site. My final price was $815.00, including insurance, prepaid gas, an upgrade surcharge that I was unaware of, as well things I could not figure out and they were reluctant to explain, probably because of the language barrier. They charge 19.9 pesos on the dollar making my van almost $1200.00 in Canadian for 8 days!!! Ridiculous.I was late leaving and late getting my guests at the airport.. When I returned, they could not find my paperwork. Waited another 1/2 hour. Not happy with my experience. Did not know Payless was Budget.