doume Reviewed on Jan 5, 2020, 9:45 AM
not present on arrival at the airport and very long delay to collect the vehicles. Vehicle not equipped for snow and which broke down 2 hours after recovery. No commercial gestures while we were blocked 24h without vehicle
Philippe Reviewed on Jan 4, 2020, 9:36 AM
The care was laborious at the airport then a vehicle not fitted with snow tires while we are in winter, results we are stuck one day waiting for a new vehicle; on return billing for vehicle washing at 12 euros while at the start the price is 8 euros ... Not pleasant and no commercial gesture. The vehicle is dropped off outside the airport, take another rental company closer to the airport.
Daniel Reviewed on Jan 3, 2020, 8:38 PM
They didn’t stick with the price on reservation and charged me double amount, they are off site so I couldnt say no otherwise I can’t go back to airport, also last minute reservation with other car rentals can be expensive if I denied picking up this one, I was forced to sign this unfair rental agreement. They used a low price and Payless name to drag me in then rip me off last minute. They shouldn’t have charged highway user fee(vignette) on behalf of government and they are unable to give official receipt of highway user fee from government, they probably ate that money without government knowing this happened. I was so angry I decided just stay in Bucharest and didn’t go anywhere to use that highway. The whole month of December in Bucharest was between 10-20 degrees Celsius and they charged winter tire fee, no snow at all, I was renting a car not tv, tires are part of the rental car price.totally cheating, unfair to other honest car rentals and consumers, low price to get people in then change last minute, totally fraud! I rent hundreds of times with your website and every rental company sticked with booking price except this one.