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Search for Payless car rentals in Indiana

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6.0 Out of 10 (58 Reviews)

1 Station

left down escalator go to-ground transportation

Average Pick-Up time: 0-10 minutes

6.0 Out of 10 (58 Reviews)

5.0 out of 5.0 1.0 out of 5.0

Cristal Reviewed on Nov 19, 2019, 4:36 PM

I will not be using Payless rental again. I waiting outside in the cold for my rental to be delivered to me only to find out that a rental wasn’t ready for me (when I had a reservation). When I finally did receive my car they downgraded my vehicle from a full size vehicle to an economy vehicle. I had to get to the hospital so I did mention it to the gentleman at the kiosk and he said that was all they had ready. I ended up taking the vehicle and when I got on the road the vehicle pulled very hard to the right(clearly vehicle needed an alignment). I ended up going back to get another vehicle which they did put me in a SUV for my inconvenience. When I got this vehicle it hadn’t even been cleaned out. There was still trash in the side door and the vehicle looked like it hadn’t even been vacuumed out. I didn’t have a pleasant experience with Payless and I guess you really get what you pay for.

5.0 out of 5.0 1.0 out of 5.0

Steve52 Reviewed on Aug 21, 2019, 10:10 PM

My confirmation email instructed me to pick up my car by going to zone 3 and waiting for a shuttle. I did this and no shuttle showed up. I called customer service after 20 minutes and was in hold for a long time before hanging up and trying to rent another car on your website and was told that none were available. Then I called customer service back and stayed on the phone until I finally got a representative. I was told to go back into the airport and go to baggage pickup and they would be by the welcome desk. I did and there was no such place. When I told the representative it wasn’t there, I was sent back to the area where all of the other car rentals were. I did this and there was no desk for Payless but I did find a small sign to get in line for the Budget car rental agent. I did so and got my car. When I told the Budget agent, she expressed surprise that Payless had not updated their confirmations.

5.0 out of 5.0 3.0 out of 5.0

ChiCity Reviewed on Apr 20, 2019, 7:43 PM

My instructions said to go to Zone 3 and wait for a van to take me to the offsite lot. Waited about 15 minutes and then called. Agent said they would send a van right over. Waited another 15 minutes and called again. Agent said rental desk and cars are at the airport and no van is needed. Once I found the rental desk, all went well. Might want to change the instructions on where to check in and pick up car. Agent at the desk was awsome.

We collected 58 reviews in total for all stations in Indiana, United States of America with an average score of 6.0/10.
Please be aware that some of these reviews may have been translated automatically into English.